
Frequently Asked Questions
How do we make reservations?
Online or by Phone
You are able to reserve any of our tours online or by calling us at (808) 891-2223.
We recommend making reservations at least 2 days in advance and at least 7 days in advance around Christmas and Fourth of July.
Cancellation Policy & Weather
Tours are non-refundable if cancelled under 48 hours
With our regular retail reservations, our cancellation policy is 48 hours. Up until 48 hours until trip check-in time, you may make any changes or cancellations that you like, all without any penalty. All you have to do is email or call us.
For specially discounted dates, the reservation is non-refundable regardless of circumstance.
Weather
If we cancel a tour due to weather, you will not be charged, irrespective of the type of reservation you made. We make all the determinations about weather cancellations however, so please don't make the mistake of deciding you're not going to come because you think the weather might not be acceptable, as you will be charged if the trip goes out.
If you ever have a question about the weather conditions, please call us to be sure.
What is included in the prices?
All of the following is included in the price.
- Kayaks with performance back supports
- Fiberglass, featherable paddle
- Extrasport, USCG Approved paddling life jacket
- NRS waterproof drybag to hold valuables
- Mask, silicone snorkel & fins in a mesh sack
- Full beach lunch, with an option for vegetarian
- Instruction covering:
- Paddling
- Snorkeling
- Ocean safety
- Kayak launching and landing
- Kayak entry/egress techniques
- Guided snorkeling at the various snorkeling locations
- Assistance during launching and landing at beaches
- Full guide service throughout the tour
What's not included?
- Gratuity for your guide
- Bottled water
- Towels
- Prescription snorkel masks
- Wetsuits
- Sandals or water shoes
What should we bring with us?
We recommend you bring:
- Swimsuit
- Water shoes or Sandals (flip-flops are fine)
- Towel
- Bottle of Water
- Sunscreen
- Sunglasses
- Hat
- Disposable Underwater Camera
Can we bring our own snorkel gear?
Absolutely!
You are welcome to bring anything you'd like and that certainly includes snorkeling gear. We recommend you bring anything of your own that you'd like to use and if you're missing any essential gear, we'll fill in the gaps for you.
We have kids. Which tour is for us?
The Discovery
This is our introductory level tour and the only tour we offer where kids under the age of 12 are able to join us.
It's a fantastic 3 hour combination of kayaking and snorkeling along the calm Western coast of Olowalu and you can bring anyone who's 5 years of age and up if you'd like.
When kids are along we do have both 2 and 3 person kayaks that we use to put the kids in a "non-paddling role" on the boats.
For more information, please check out the Discovery tour page
Is there a maximum height/weight to participate?
Not really, no.
We have kayaks that can accomodate up to 550 lbs of weight and the tallest of tall people and thus this isn't a concern. If you have a specific question however, pleaes feel free to email us!
Is lunch included? What about breakfast?
Yes and No.
All of our tours include a full beach lunch of grilled chicken skewers, fresh fruits and a selection of fruit juices. In addition we can accommodate vegetarian, vegan or other special requests with at least 24 hours notice.
We do not provide breakfast and we recommend you have a small breakfast before joining us in the morning.
I'm not a good swimmer, can I still go?
If you'd like, yes!
We frequently have guests join us that aren't great swimmers and even some that don't swim at all!
The key thing is that you can't be afraid of the water. We do require guests to wear Life Preservers during the kayaking portions of the trip and many guests choose to continue wearing them during the snorkeling as well.
So even if you're not a great swimmer, you can participate, just so long as you're not afraid of the water and/or ocean.
What are the group sizes?
Usually 4-6 people.
We limit ourselves to no more than 10 guests per guide and we prefer to have groups of no more than 6-8 people per guide so as to maintain a sense of privacy and personal attention.
If you have a group larger than 8-10, worry not, as we are able to do much larger groups all at once by simply adding additional guides.
What time will we be done?
Around 11:00am
All of our tours generally end around 10:45-11:00am. That said, they can run a bit longer if we don't get out on time, so it's important to arrive on time for check-in.
If for some reason you need to run off immediately when we retun to shore (around 10:30-10:45), you are able to leave at that time and take your lunch with you as they are all individually packed lunches.
Do we have wetsuits for rent?
No.
We find that most all guests don't need wetsuits and thus we don't actually offer them. The water temperature fluctuates a bit depending upon the season, but it is usually almost 80 degrees.
That said, if you are someone that gets cold easily or you simply would like to wear a wetsuit, most all of the local dive shops do rent and sell such equipment.
We always recommend Maui Dive Shop as they have the most locations and excellent service.
I wear glasses, how do I snorkel?
A prescription optical mask.
Due to the enormous range of potential prescriptions we don't offer optical snorkel masks.
As we do with wetsuits, we recommend you visit any of the local dive shops to rent a prescription mask. They will be able to get you just the right fit and optical power so that you best enjoy the sights that are seen on our tours.
I have a question that's not answered here...
Great! Let's hear it!
You can email us directly by clicking here.
You may also phone us at (808) 891-2223, however email is the best way to contact us and get the most complete and thorough response to your questions.


