Our standards of integrity

Support for the local economy

All five of our guides are Americans who live here on Maui full time, as we believe that supporting our local Maui economy is indeed an important eco-principle.

Respect for the environment around us

A key maxim that is unique to Maui Eco Tours is that on any given day, we never have more than 20 guests on the water, island-wide. In addition, our maximum number of 20 is just that...a maximum, and is almost always less. This means that on most every single day, we have an absolute minimum impact on our environment by limiting both numbers and concentrations of guests across the island of Maui. Not only does this help keep our environment pristine, it also means an incredible time for our guests, as our groups are always small and private. This is a big reason why we are known as Maui "Eco" Tours.

Satisfaction of our customers

When you come on a trip with us, we insist that you leave us with a spectacular experience that you'll remember forever. At the start of 2008 we closed our own testimonials section and moved exclusively to using TripAdvisor.com. Anybody can post all positive reviews on their website, so we decided to let the great reviews speak for themselves. All reviews on TripAdvisor are un-solicited, completely from 3rd parties, all of whom have actually gone on a tour with us. We invite you to read the great feedback!

Health and wellness of the body

The very nature of kayaking and snorkeling is one of a "connection" with the atmosphere and ocean. We've uniquely expanded that to include the lunch offerings of our trips. All of our tours feature a full lunch that optionally caters to a vegetarian diet. The food is prepared locally and made fresh each morning so you're enjoying a healthy, complete and rewarding experience through and through.

Uniformity of quality

This is fairly simple, but very important. We have all blue kayaks that are low profile, non-disruptive or overly obvious and are of the highest grade and stability available. At the same time, all of our gear is cycled whenever it falls below a new and fresh condition level. We like to have clean and new equipment that isn't obvious, obnoxious, disruptive to others or unnecessarily complicated.

Commitment to the finest experience

We are based here in Maui, however our customers usually aren't, and so we take extra time to ensure your protection.

We don't endorse timeshare presentations and the associated discounts passed along to customers because we don't believe the high pressure sales environment that guests are forced to endure in exchange for a few dollars of savings is relaxing, fun nor desirable. Our guests are on a vacation and not in a sales seminar and we believe that they should be treated accordingly.

By the same token we ensure that our prices are as competitive as possible. If you look hard you may occasionally find a price slightly below ours. We are firm believers in "you get what you pay for". We strive to charge fair prices in exchange for incredible personal attention and fun. Prices can always be lower using some economies of scale, but as I've laid out in this letter, we don't feel our customers want to be part of someone's "economies of scale" on vacation.

We strive very hard to avoid situations of large scale (i.e. lots of people in one spot). That is one additional reason why we have a maximum number of 20 guests per day on the water, island-wide, as described above. After all, it's your vacation and we want you to go home with the best experience possible.

• Richard Lomas
• President
• Maui Eco Tours
• E - richard [at] mauiecotours [dot] com
• P - 808.891.2223
• F - 877.236.3021